Gift Subscription - Candle of the Month Club Subscription
Shipping + Exchanges
Economy Shipping:
Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact support@brooklyncandlestudio.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
International Shipping
We send most international packages via UPS. You can see the total landed cost (included duties and taxes) at checkout.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Brooklyn Candle Studio have no control over these circumstances.
Refunds + Exchanges
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at support@brooklyncandlestudio.com for further details.
Candle Care + Safety
- Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
- Trim the wick to ¼ inch each time before lighting. This helps prevent the flame from getting too large.
- Follow the 2 foot rule - don't place a burning candle near clothing, books, curtains or anything flammable.
- Keep lit candles away from drafts, ceiling fans and any air currents.
- Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
- Extinguish a candle if the flame gets too close to the candle holder or container.
- Place burning candles at least 3 inches apart from one another.
- A burning candle should not be used as a nightlight.
- A candle should not be burned for more than four hours at a time.
- Don’t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 1/2 inch of wax remains in the container.
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