Candle of the Month Club Subscription
Every month, you will receive a seasonal candle plus a matchbox to light your new flame. The subscription will cycle through an assortment of scents based on the season. To access your Subscription Dashboard, login with the same email you placed your subscription order with here. Your subscription will automatically renew every 1, 2, or 3 months depending on the delivery frequency you selected. You may cancel anytime. Discount codes are not valid on subscriptions. Shipping cost is not included and is subject to change. We notify all subscribers prior to any changes in subscription and/or shipping price.
Shipping + Exchanges
Economy Shipping:
Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact support@brooklyncandlestudio.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
International Shipping
We send most international packages via UPS. You can see the total landed cost (included duties and taxes) at checkout.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Brooklyn Candle Studio have no control over these circumstances.
Refunds + Exchanges
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at support@brooklyncandlestudio.com for further details.
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