Most orders will be delivered within 1-2 weeks of placing an order. We are experiencing some delays due to COVID-19 precautions we are taking in our studio, so if you do not receive shipping confirmation within 2 weeks of order placement, please reach out to us at email@example.com. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time. We apologize for any inconvenience!
We send most international packages via UPS i-Parcel. You can track your UPS i-Parcel package here. Our other international option is USPS First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. Shipping times for all services vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Brooklyn Candle Studio have no control over these circumstances.
Refunds + Exchanges
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at firstname.lastname@example.org for further details.