ORDERING & PAYMENT
Opening order minimum: $250
Reorder minimum $150
Orders that do not meet this criteria will not be processed. Payment must be made by pre-paid check, credit card (Visa, Mastercard, Discover or Amex) or Paypal. Our candles are made to order, so orders are produced once payment has been received.
LEAD TIME + INVOICING
Anything ordered in Brooklyn Candle Studio's Wholesale Marketplace will ship within 5-10 business days. Please inquire about orders of more than 300 candles as we may need more time to produce larger quantities. If you would like your order to be shipped by a certain date before 10 business days past date of order placement, our rush fee is 25% of the total order price.
SHIPPING + DELIVERY
Free US Shipping for orders $500 and over (We ship via FedEx Ground)
Let us know if you have your own method of shipping, and would like to arrange payment and a pickup yourself. We will provide you with a tracking number upon shipment. Brooklyn Candle Studio is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.
We ship most international orders via USPS. Brooklyn Candle Studio has no control over delivery delays due to customs.
You may also pick up your order at our studio located at 33 35th St. 2nd Floor, Suite B211 Brooklyn, NY 11232. Please email us to arrange a time to pick up.
Retailers located in New York City may schedule an appointment with us via email to sample the scents in person in our studio. We also provide scent samples for free for those not local to Brooklyn — just let us know your shipping address and we can send along!
GENERAL RETURN POLICY
All returns must be requested and approved. Requests can be made via email or phone. All claims for shortages and/or damages must be reported to Brooklyn Candle Studio within 5 days of receipt of merchandise. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
We make all of our candles in a sunny studio space in Sunset Park, Brooklyn. Studio visits are appointment only. Please call or email firstname.lastname@example.org if you would like to stop by!
Brooklyn Candle Studio
33 35th St. Suite B211
Brooklyn, NY 11232
Call M-F 10:00am-4:00pm EST M-F