Deluxe Candle of the Month Subscription
Receive our recommended candles of the month in a large candle as well as a travel tin. Peonies and lavender in the Spring, warm pumpkin and apple in the Fall, the aroma of woodland pines and tobacco in the Winter.
Every month, you will receive a full-sized seasonal candle, a travel candle, plus a matchbox to light your new flames. The subscription will cycle through an assortment of scents based on the season.
Every month, you will receive a seasonal candle plus a matchbox to light your new flame. The subscription will cycle through an assortment of scents based on the season. To access your Subscription Dashboard, login with the same email you placed your subscription order with here. Your subscription will automatically renew every 1, 2, or 3 months depending on the delivery frequency you selected. You may cancel anytime. Discount codes are not valid on subscriptions. Shipping cost is not included and is subject to change.
Candle Care + Safety
- Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
- Trim the wick to ¼ inch each time before lighting. This ensures a clean burn and helps prevent the flame from getting too large.
- Follow the 2 foot rule - don't place a burning candle near clothing, books, curtains or anything flammable.
- Keep lit candles away from drafts, ceiling fans and any air currents.
- Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
- Extinguish a candle if the flame gets too close to the candle holder or container.
- Place burning candles at least 3 inches apart from one another.
- A burning candle should not be used as a nightlight.
- A candle should not be burned for more than four hours at a time.
- Don’t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 1/2 inch of wax remains in the container.
Shipping + Exchanges
PROCESSING
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.
DOMESTIC SHIPPING
We offer FREE STANDARD SHIPPING on all orders over $100.
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.
DOMESTIC TRANSIT TIME
Transit time does not include processing time (see above). Transit time to most locations in the US is 1-3 business days. Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
INTERNATIONAL SHIPPING
We ship international orders via UPS Worldwide Economy Service. Applicable duties and taxes are included with the shipping rate shown at checkout. We are not responsible for any additional fees due to your local mail carrier or government.
INTERNATIONAL TRANSIT TIME
Transit time does not include processing time (see above). Most orders should arrive within 7-10 business days of being shipped.
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Brooklyn Candle Studio do not have any additional information other than what is already provided via the tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 14 days, we recommend you reach our directly to the carrier for more information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to support@brooklyncandlestudio.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to support@brooklyncandlestudio.com for more help.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to support@brooklyncandlestudio.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
When will [product] be back in stock?
Soon! Please sign up for email notifications to learn when your favorite scents are back!
I got the wrong product in my order - what do I do?
We are so sorry about this! Please reach out to support@brooklyncandlestudio.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.
In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.
One of my products arrived damaged - what do I do?
We are so sorry about this! If you purchased package protection, please reach out to us directly at support@brooklyncandlestudio.com within 7 days of delivery so we can process a replacement order.
In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.
My discount code didn't work! Or I forgot to put in my discount code!
Please email us at support@brooklyncandlestudio.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.
Are you shipping wholesale orders?
Yes! Please reach out to wholesale@brooklyncandlestudio.com for more information.
REFUNDS + EXCHANGES
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and room mists cannot be returned or refunded.
FOR ONLINE ORDERS:
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at support@brooklyncandlestudio.com for further details.
FOR IN STORE ORDERS:
Items purchased at our store can be exchanged or returned for a full refund within 30 days of purchase. Items purchased in store must be returned in store. Items purchased at another retailer cannot be returned to us. Items must be unused and in its original packaging. Receipt or order confirmation number is required. Refunds will go back to the original method of payment.
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