Deluxe Candle of the Month Subscription

$ 35.00

Receive our recommended candles of the month in a large candle as well as a gold travel tin. Peonies and lavender in the Spring, warm pumpkin and apple in the Fall, the aroma of woodland pines and tobacco in the Winter. 

Every month, you will receive a full-sized seasonal candle, a travel candle, plus a matchbox to light your new flames. The subscription will cycle through an assortment of scents based on the season. To access your Subscription Dashboard, login or create an account with the same email you placed your subscription order with. Your subscription will automatically renew every 1, 2, or 3 months depending on the delivery frequency you selected. You may cancel anytime. Shipping is now included in price. Discounts do not apply. Gift cards are not accepted for subscription boxes.

DOMESTIC SHIPPING

Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact support@brooklyncandlestudio.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio. 

Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS, UPS, FedEx, and DHL are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are longer than ever due to the pandemic and completely out of our control.

Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at Brooklyn Candle Studio do not have any additional information other than what is already provided via the tracking information.

INTERNATIONAL SHIPPING

Please shop our international site for worldwide shipping!

REFUNDS + EXCHANGES

At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at support@brooklyncandlestudio.com for further details. 

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