Shipping and Returns
Economy Shipping AND Free Shipping: Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. UPS Ground usually takes 1-5 business days. You should receive a shipping notification with tracking information once your order leaves our studio. Please let us know if you'd like your order expedited and we will try our best to do so!
We send most international packages via First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks.
We also use UPS i-Parcel. You can track your i-Parcel package here.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Brooklyn Candle Studio have no control over these circumstances.
REFUNDS + EXCHANGES
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at email@example.com for further details.
Due to restrictions caused by coronavirus, we cannot currently accept exchanges. Thank you for your understanding.