Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS, UPS, FedEx, and DHL are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are longer than ever due to the pandemic and completely out of our control.
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at Brooklyn Candle Studio do not have any additional information other than what is already provided via the tracking information.
Please shop our international site for worldwide shipping!
REFUNDS + EXCHANGES
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at email@example.com for further details.
About the Artist
California-based artist Allison Kunath’s work is fueled by the tension between her need for both solitude and connection. Creating self-reflective work that explores various forms of communication, Kunath uses her relationships as her main inspiration. Examining the way she relates to herself, her community, and her environment, she makes works that are meditative responses to those connections. Her studio works are primarily on paper and canvas, and her murals can be found in the US, Mexico, Nicaragua, Panama and Costa Rica.
Inspired by the smell of smoke in your hair the morning after a campfire, and dusty desert roads at night. Cedar, palo santo, and bitter spice.
Inspired by an altar offering incense, herbs and sweet honey. Tobacco, leather, and rich black soil.
Inspired by the scent of the California High Desert after the first rain of the season. Creosote, desert sage, and sun baked rocks.
10% OF EVERY SALE GOES TO
Provides sexual health care in the United States and globally.
Works to advance the sexual and reproductive health and rights of women and girls worldwide.
Advocates for the protection and promotion of the human rights of women and girls.