Box Dimensions: 1.875" L x 1.875" W x 7" H
Net Wt: 3.4 oz / 100 ml
Made in the USA
Warning: Avoid contact with eyes. Test before spraying on fabrics. May not be suitable for leather. For external use only. Keep out of reach of children. May produce an allergic reaction. Discontinue use if irritation occurs.
TO RECEIVE YOUR ORDER BY 12/24 (updated 12/13/22)
- Order by 12/14 at 12 PM EST with Standard or Free Shipping
- Order by 12/19 at 11 AM EST with Express Shipping
- Order by 12/21 at 11 AM EST with Local Delivery
Orders placed after these deadlines are not guaranteed to arrive by 12/24. Please note we are CLOSED from 12/23 through the New Year. Orders will not ship during this time frame.
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.
- We offer FREE STANDARD SHIPPING on all orders over $50.
- Local Same-or-Next Day Delivery is available for most zip codes in Brooklyn and Manhattan for a flat-rate of $7.95 If your zip code is eligible, this option will appear at checkout, or you can review a list of zip codes here.*
You will receive tracking information when your order has processed. Please allow 48 hours for tracking to update.
*Local Delivery not available during certain high-volume periods
Transit time does not include processing time (see above).
- Standard Shipping: 1-5 business days*
- Express Shipping: 1-2 business days*
- Local Delivery: same day for orders placed before 11 AM EST, next day for orders placed after 11 AM EST (not including weekends or holidays)
*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
Please visit the following websites to check out with an international address:
- Europe: https://brooklyncandlestudio.eu/
- All other non-US and non-European destinations: https://brooklyncandlestudio.world/
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at Brooklyn Candle Studio do not have any additional information other than what is already provided via the tracking information.
I think my package is lost - what do I do?
If you purchased Route Package Protection, you are able to file a claim for your lost package here. If you did not purchase package protection, please reach out to us directly at email@example.com.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to firstname.lastname@example.org for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to email@example.com for more help.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to firstname.lastname@example.org for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
When will [product] be back in stock?
Soon! Please sign up for email notifications to learn when your favorite scents are back!
I got the wrong scent in my order - what do I do?
We are so sorry about this! Please reach out to email@example.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.
One of my products arrived damaged - what do I do?
We are so sorry about this! Transit is not always kind to our products. If you purchased Route Package Protection, you are able to file a claim for your damaged item here. If you did not purchase package protection, please reach out to us directly at firstname.lastname@example.org within 7 days of delivery.
Are you shipping wholesale orders?
Yes! Please reach out to email@example.com for more information.
REFUNDS + EXCHANGES
At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at firstname.lastname@example.org for further details.
FERN + MOSS
A scent for nature lovers inspired by the dewy and beautiful Fern Canyon in Northern California. Notes of sage and lavender commingle with woodsy base notes of spruce and pine to capture the elusive aroma of the great outdoors.
Exotic notes of jasmine blossoms, calming lavender, and bright mandarin--an olfactory experience reminiscent of a freshly picked bouquet of wildflowers.
We spent months collaborating with perfumers on a scent that truly recreates and honors the deep, woody richness of the sacred Palo Santo (“holy wood”) tree native to Peru, Ecuador, and many Central and South American countries. Since the Incan era, the fragrant wood has been ritualistically burned to cleanse a space of bad energy, and the oil is said to have purifying and healing properties. Our rendition features calming top notes of cedar and mint, middle notes of cypress, and eucalyptus, and warm base notes of sandalwood and amber.
A sultry masculine blend of earth and woods. Hinoki Cypress floats above a rich heart of cedar and pine over a warm base of vetiver and sandalwood.
Reminiscent of the earthy fruity aromas of Santorini’s abundant fig trees and lush native currants. Woodsy notes of sandalwood and amber form a rich, warm base.
Reminiscent of whiling away a Sunday morning at the local farmer’s market, sifting through luscious fruits and freshly picked flowers. Top notes of pear and bergamot float above a heart of jasmine and gardenia with a heady base of amber woods.